The first thing you need to know are the garments you want us to decorate. You will either find those on our website, within our catalogs, or work with one of our customer representatives to determine this.
The best way to present an order in our custom t shirts ordering process is to fax or e-mail a Purchase Order (PO). If you or your company does not use PO’s then the next best way is to fax or e-mail your request to us in as much detail as possible.
When sending us your artwork, the way we currently receive art is from an Illustrator CS2 file with outlines, 300 dpi. If you are not able to accomplish this, our art department can easily walk you through the process, either by phone or by a virtual web meeting.
Once you have tendered your order, your sales representative will submit it to our order entry/billing department and they will create an “Order Confirmation”. This “Confirmation” will be e-mailed to you for your approval.
It is very important that you go over your “Order Confirmation” thoroughly before replying to insure there are no mistakes or miss-communications. Once you have checked your “Confirmation” you must reply to us your approval and your order will go into production. When your order goes into production, we will process your credit card for 50% of the order; the balance due upon completion.
This is the “basic” procedure for processing an order with our company. Each order is different and therefore clear communication with your sales rep, the art department and even the production management is always a good thing.
For first-time orders, we often conduct press-checks, wherein you come into our factory the day we produce your order. Much of our business, however, is done out of state and you might want a virtual press check, which we do on a daily basis (even with local clients who can’t come to our factory).